REFUND AND RETURNS POLICY
We at heartofyoulian.com value your satisfaction and are committed to providing quality products and services. If you are not satisfied with the products or services you purchased, here is our refund policy:
- Refund Eligibility
● Product Refunds: Returned items must be returned within 30 days of receipt in their original, unused condition and intact packaging.
● Service Refunds: Service purchases, such as subscription services, can be canceled within 14 days of purchase for a full refund. - Situations Where Refunds Are Not Approved
● Returns or cancellation requests after the refund period has expired.
● Items that are obviously used or damaged.
● Downloadable items, such as e-books, software, or other digital products. - Refund Process
● Contact our Customer Service Department to explain the reason for the refund and provide order details.
● Once you receive the return instructions, please send the item back to the designated address. The customer is responsible for the return postage unless the reason for the return is due to a problem with the product itself.
● Refunds will be processed within 5 business days after the returned item is received and inspected. The refund amount will be refunded to your original payment method. - Exchange Policy
●If you wish to exchange an item, you may return the item following the refund process above and indicate your intention to exchange in the note. - Delayed or Lost Refunds
●If you do not receive a refund on time, please check your bank account before contacting your credit card company. Sometimes it may take some time for the official refund to be processed.
●If the issue is still not resolved after the inquiry, please contact our customer support. - Final Interpretation
The right of interpretation of this refund policy belongs to heartofyoulian.com, and we reserve the right to modify this refund policy at any time.